Returns & Refund Policy

We want you to love what you ordered. Because much of our inventory is vintage, handmade, or one of a kind, our return policy is a little different from a large retailer's, and we have tried to make it as clear and fair as possible. If anything here is unclear, write to us before you order; we would rather answer a question up front than disappoint you later.

1. Return Window

Eligible items may be returned within fourteen (14) days of delivery, as shown by carrier tracking. To start a return, email hello@severedwing.com with your order number and the reason for the return before sending anything back. Returns sent without prior authorization may be refused.

2. Eligible Returns

To qualify for a return, an item must be:

• Unused and in the same condition in which it arrived

• In its original packaging, with any tags, cards, or certificates included

• Accompanied by proof of purchase (your order number is sufficient)

Unless an item arrived damaged or materially misdescribed, return shipping is at your expense, and we recommend using a tracked service; we cannot refund items lost on their way back to us. Original shipping charges are not refundable.

3. Non-Returnable Items

All items are subject to final sale if Severedwing LLC deems necessary.

The following cannot be returned:

• Items marked Final Sale in their listing or at checkout

• Opened or used body care products and fragrances (Section 7)

• Candles that have been burned or show signs of use (Section 6)

• Vinyl records and books that have been opened from their protective sleeve or shrink wrap, unless defective

• Custom or personalized items

4. Vintage Merchandise

Vintage items may be returned within the standard window if they qualify under Section 2. Please note, however, that wear consistent with an item's age and condition as described in the listing, patina, fading, minor marks, small chips noted in the description or visible in photographs, is not a defect and is not grounds for a damaged-item claim. We photograph and describe every vintage piece carefully so that you know exactly what you are getting.

If a vintage item arrives with a material condition issue that was not disclosed in the listing, treat it as a damaged item under Section 8 and we will make it right.

5. One-of-a-Kind Items

One-of-a-kind pieces are returnable under the standard terms of this policy unless the listing marks them Final Sale. Because these items cannot be replaced, we inspect them promptly on return, and refunds are conditioned on the item arriving back in the condition in which it was sent. We encourage careful repacking, ideally in the original materials.

6. Candles

For safety and hygiene, candles may be returned only if unburned, unlit, and in original condition and packaging. A candle with a blackened wick, melted or disturbed wax, or a removed seal is considered used and cannot be returned.

7. Body Care and Fragrances

For health and safety reasons, body care products and fragrances may be returned only if unopened, unused, and sealed exactly as they arrived. Once a seal is broken or a product has been dispensed, we cannot accept it back, even if it was used only once.

8. Damaged or Misdescribed Items

If your order arrives damaged, or an item is materially different from its listing, contact us at hello@severedwing.com within 5 days of delivery. Include your order number and clear photographs of the item, the packaging, and any visible damage; carriers require this documentation for claims.

For confirmed damage or misdescription, we will offer, depending on availability:

• A replacement, where one exists

• A full refund, including original shipping

You will never pay return shipping for an item that arrived damaged or was not as described.

9. Refund Process

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. Refunds cover the item price and any applicable tax; original shipping charges are refunded only for damaged or misdescribed items as described in Section 8.

If a return arrives in a condition that does not qualify under Section 2, we will contact you. In that case we may offer a partial refund or return the item to you at your expense.

10. Exchanges

Because so much of our inventory is unique, direct exchanges are often impossible; once a piece sells, there may not be another. If you would like a different item, the simplest path is to return the eligible item for a refund and place a new order. For stocked items such as candles and body care, contact us and we will arrange an exchange where inventory allows.

11. Questions

Write to us at hello@severedwing.com with your order number, and we will take care of you. Related terms appear in our Terms and Conditions and Shipping Policy.