Shipping Policy

Every order from Severedwing is packed by hand, and many of the things we sell, vintage glassware, ceramics, candles, records, are fragile or irreplaceable. We take packing seriously, and this policy explains what to expect once your order is placed.

1. Processing Time

Orders are typically processed and shipped within 1 to 3 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed over a weekend or holiday begin processing the next business day.

During peak periods, such as the holiday season, processing may take slightly longer. If a delay of more than 5 business days is expected for your order, we will email you.

Processing time is separate from transit time. Transit time begins when the carrier picks up your package.

2. Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order, and the exact amount is displayed before you pay. Fragile and oversized items, such as large vintage décor pieces, may carry higher rates that reflect the packaging and care they require.

3. Domestic Shipping

We ship throughout the United States via USPS, UPS, and FedEx, selecting the service best suited to each order. Typical transit times are 2 to 8 business days depending on the service and destination, though carriers do not guarantee these windows and neither can we.

4. International Shipping

We do not currently ship outside the United States.

5. Tracking

Every shipped order receives a tracking number, emailed to you when the label is created. Tracking may take up to 24 hours to show movement after the label is generated. You can follow your package directly on the carrier's website using the number provided.

6. Lost or Missing Packages

If your tracking shows no movement for 7 or more days, or shows the package as delivered but you cannot locate it, use the tracking number provided to contact the shipping carrier.

For packages marked delivered, we suggest first checking with household members, neighbors, and building management, and looking around porches, mailrooms, and side doors; carriers occasionally mark packages delivered a day early. Severedwing is not responsible for shipping delays or lost packages caused by shipping carriers.

Please note that we cannot take responsibility for packages shipped to an address entered incorrectly at checkout. Double-check your shipping address before completing your order, and contact us immediately if you notice an error; we can usually correct an address any time before the order ships.

7. Delivery Delays

Once a package is with the carrier, transit times are outside our control. Weather, holiday volume, and carrier operations can all cause delays. We cannot refund shipping charges for delays that occur in transit.

8. Shipping Restrictions

• We ship only to addresses within the United States, including Alaska and Hawaii. U.S. territories are not currently included in our shipping regions.

• Orders shipping to P.O. Boxes will be shipped via USPS.

• Certain items may be subject to carrier restrictions. Fragrances containing alcohol, for example, may be limited to ground shipping in accordance with carrier rules for such products.

• We do not ship to freight forwarders. Orders placed with a forwarding address may be cancelled and refunded.

9. Questions

For anything shipping-related, contact us at hello@severedwing.com with your order number. Our Returns & Refund Policy covers what to do if an item arrives damaged.